Auto-attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.
For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automatically ring the extension of a user once his/her extension is announced by the auto attendant.
If a user is not available, the auto-attendant directs callers to the appropriate voice mailbox of the user to leave a voicemail message.
Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone calls procedure.
3CX includes a FREE auto-attendant feature in 3CX IP PBX for Windows. Read more about 3CX Phone System for Windows auto-attendant feature.
For a caller to find a user on a phone system, a dial-by-name directory is usually available. This feature lists users by name, allowing the caller to press a key to automatically ring the extension of a user once his/her extension is announced by the auto attendant.
If a user is not available, the auto-attendant directs callers to the appropriate voice mailbox of the user to leave a voicemail message.
Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone calls procedure.
3CX includes a FREE auto-attendant feature in 3CX IP PBX for Windows. Read more about 3CX Phone System for Windows auto-attendant feature.
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